Multi-domain case-based module for customer support
نویسندگان
چکیده
منابع مشابه
Multi-domain case-based module for customer support
Technology Management Centres provide technological and customer support services for private or public organisations. Commonly, these centres offer support using a helpdesk software that facilitates the work of their operators. In this paper, a CBR module that acts as a solution recommender for customer support environments is presented. The CBR module is flexible and multi-domain, in order to...
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ژورنال
عنوان ژورنال: Expert Systems with Applications
سال: 2009
ISSN: 0957-4174
DOI: 10.1016/j.eswa.2008.08.003